Here are the step by step to reset your password and recover your account.
1. Open up your email sign in page and click on “Forgot Password”
2. A new page will open up and you will have to asked some questions to confirm it’s your account
3. You will have to enter the alternate email you provided at the time of signing up for the account.
4. The password reset link will be sent to you in your altenate email
5. Open up the alternate email and check for the password reset email. Click on the link provided in the email and reset your password choosing a strong password which includes letters in upper case, lower case, numbers and special characters. Choose a password that you haven’t already used with this account.